Refund & Cancellation Policy
Social Media Marketing Service Plan
Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are nonrefundable, and Henry and Steel Ltd do not issue pro rata refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by Henry and Steel in initiating services. If a project is cancelled or postponed, all monies paid are retained by Henry and Steel Ltd and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Chargeback
If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.
